Return Policy

Return Policy

Last updated: August 28, 2026

At Wild Elite Survival, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our return policy below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging with all tags, accessories, and documentation included.
  • You must have proof of purchase (order confirmation or receipt).

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as "Final Sale" or "Non-Returnable"
  • Perishable goods (e.g., food, survival rations)
  • Hazardous materials or flammable products
  • Downloadable digital products
  • Gift cards
  • Items that have been used, damaged by the customer, or are missing original packaging
  • Customized or personalized products

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Email us at support@wildelitesurvival.com with your order number, item(s) you wish to return, and reason for return.
  2. Our team will review your request and respond within 2–3 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Securely package the item(s) and include the RMA number on the outside of the package.
  4. Ship the item(s) to the return address provided by our support team.

Note: Returns without a valid RMA number may not be processed.

4. Return Shipping Costs

Unless the return is due to our error (e.g., wrong item sent, defective product), the customer is responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

If the return is due to our error or a defective product, we will provide a prepaid return shipping label at no cost to you.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Please note:

  • Original shipping charges are non-refundable unless the return is due to our error.
  • A restocking fee of up to 15% may apply on certain items.
  • If the returned item does not meet our return conditions, we reserve the right to deny the refund and return the item to you at your expense.

6. Exchanges

We offer exchanges for items that are defective, damaged, or if you received the wrong item. To request an exchange, contact us at support@wildelitesurvival.com with your order number and details about the issue. We will work quickly to send you a replacement.

For size or style exchanges, we recommend placing a new order for the desired item and returning the original item for a refund (subject to our return eligibility conditions).

7. Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of receiving your order. Include photos of the damage and your order details. We will prioritize your case and arrange a replacement or full refund at no additional cost to you.

8. Late or Missing Refunds

If you haven't received your refund within the stated timeframe, please:

  1. Check your bank account again.
  2. Contact your credit card company — processing times may vary.
  3. Contact your bank, as there may be some processing time before a refund is posted.
  4. If you've done all of this and still have not received your refund, please contact us at support@wildelitesurvival.com.

9. Contact Us

If you have questions about our return policy, please don't hesitate to reach out:

  • Website: www.wildelitesurvival.com
  • Email: support@wildelitesurvival.com